RESPONDING AND DELIVERING THE EXTRAORDINARY

Problem-solving skills come with a passionate attitude and an empathetic approach. Our team of tech support experts follow this concept and are well-trained and well-equipped to provide 24/7 assistance to all our clients.

Infrastructure Management Services

At 7 Stream, we assume ongoing responsibility for the 24-hour monitoring, managing, and/or problem solving of the IT systems within a company. We discover and fix problems before technical issues have a chance to negatively impact your business.

With 7 Stream Managed services -

  • Peace of mind – we monitor your systems for you 24/7
  • Less Downtime – we identify and fix issues before they become problems
  • Fewer disruptions – most services are provided remotely or overnight
  • Predictable – a monthly fee covers everything

As a result of 24-hour monitoring, businesses experience an additional level of comfort and security with the added benefits of:

  • Increased operational efficiency
  • Reduced operating costs
  • Cost-effective access to technical support
  • Minimized downtime
  • Greater focus on running the business
  • More resources dedicated to designing and implementing strategies

Expert advice for all that matters

Every new product trial may face technical problems like installation errors, user issues and any other issues that may prevent users from using the new product. That is when our support team steps in!

  • Our tech support teams will assist in resolving them with a step-by-step approach in problem-solving for:
    • Critical IT issues
    • Server failures
    • Cyber-attacks
    • Password resets
    • Software updates
    • Application related queries
    • 3rd party application support
  • As an extension of our fully managed client support service, 7 Stream provides a 24-hour tech support service to organizations that require technical support at different levels, to ensure uninterrupted service around the clock for their day-to-day operations.
  • Our tech support is keen on helping our clients to use our products more effectively and more independently in the future.

There is more to offer, always!

As an IT support company, we:

  • Regularly communicate with our clients for any assistance required
  • Assign dedicated account managers to manage the on-going needs of their organizations.
  • Resolve the IT issues that hamper the productivity of your business
  • Streamlining the working module
  • Proactively monitor your network for performance optimization
  • Provide assistance on business continuity and disaster recovery planning.

For businesses looking for a fully outsourced solution, we offer:

  • Scheduled weekly visits by accredited engineers
  • Remote and onsite assistance by technical experts for administrative functions
  • Assist with budget-planning
  • Consultation on overall IT strategy at board level

Our Bangalore-based 24/7 help desk team will provide technical assistance for any project related issues.